Terms, Conditions and Shipping

Our Terms and Conditions for online orders only

Delivery and Shipping 

FREE mainland UK delivery included on all artwork. We send artwork out on next day delivery. Please note: artwork is not always dispatched immediately. Some products are made to order. Please check in the individual product description to find out approximate completion times. 

Refunds and Returns Policy

If your order is damaged or faulty, please contact us at info@pomfretgallery.co.uk or call 01977 795009 and will arrange a replacement and to collect the damaged product. We use only the best quality fine art papers, canvasses and frames. But should you not be entirely happy with your product, you can return it but you would need to pay for your own shipping costs. To return your product, please email info@pomfretgallery.co.uk or call 01977 795009 to make us aware. Please state your name and order number when doing so. Items must be returned in the same condition as you received them within 14 working days from the date you received it. You will need to pay for your own shipping costs if you wish to return your item, unless it’s a fault caused by Pomfret Gallery. Please mail your product to: Pomfret Gallery, Liquorice Way, Pontefract, West Yorkshire, WF8 1DR. When returning, please insert a small covering letter with your order number, this will speed up the refund process. If your order is damaged or faulty, please contact us at info@pomfretgallery.co.uk or call 01977 795009 and we will arrange a replacement and to collect the damaged product.

 

Privacy Policy This privacy policy sets out how Pomfret Gallery uses and protects any information that you give Pomfret Gallery when you use this website. Pomfret Gallery is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Pomfret Gallery may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 06.10.2017.

 

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

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